Here are some things you can try:
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Wait a moment to see if the app automatically corrects the problem.
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Check your Wi-Fi internet download speed; it should be above 35 Mbps . You can test your speed on speedcheck.org.
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Ensure that your TV or external device is connected to your Wi-Fi or directly to the Internet via a cable. Check all cables.
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If the problem persists, log out apps and restart the app on all your devices, then log in again using your ticket code.
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If apps have stopped working, and are not starting by themselves - log out of all apps and restart them.
You can change devices during show by using the device manager in the mobile phone app. If you have problems doing this the easiest solution is to log out all devices and log in again, using your ticket code.
If you removed you TV by accident, or if got disconnected, you can add your TV by using the device manager in the mobile phone app. If you have any problems doing this you can always log out of all devices and log in again with your ticket code.
You can connect three (3) devices to a ticket, this includes your TV or external device you wish to use. If you have problems adding a device you may need to remove already logged in devices first.