Privacy policy
Data controller for the personal data collected in connection with the Services is:
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Name: Imagien AB
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Organizational no: 559265-9006
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Address: Saltmätargatan 7, 113 59 Stockholm, Sweden
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E-mail: support@gigset.io
ABOUT IMAGIEN AB
Imagien AB, reg.no 559265-9006 is a Swedish based company with a global network of partners on a mission to lead the digital transformation of the live entertainment industry. We offer our services on our website, but you may also see marketing adds or other content provided by us in other channels. We use your information for various purposes, all aimed at enhancing your experience with us. We never knowingly market or services towards or collect personal data from minors.
IMAGIEN AB RESPECTS YOUR PRIVACY
We respect your privacy and are committed to processing your personal data with a high level of security and in accordance with applicable data protection legislation. This privacy policy describes how we process your personal data if you are a customer to us and when utilising our services. If you have any questions about our privacy protection, you are always welcome to contact us. Our contact details are available under the section ”Contact Information” below.
IMAGIEN AB IS THE CONTROLLER
When you are using our services, we are the controller of your personal data and are therefore responsible for ensuring that your personal data is processed correctly and securely in accordance with applicable legislation.
OUR PROCESSING OF YOUR PERSONAL DATA
Information on from where we collect your personal data, what personal data we process, the purposes for which we intend to process your personal data, and the legal basis for the respective processing activity are stated in the table below. You are under no obligation to share your personal data with us. However, if you choose not to share any personal data with us, we will not be able to offer our services to you, provide any customer support to you, send you marketing or otherwise interact with you for the purpose of providing our services.
Data related to our customers
We collect personal data from you for the below purposes
Personal data: Name, email, payment method, transaction ID, transaction details, billing address
Purpose: To provide our services. We use data to give you access to the services and ensure full functionality of our services
Legal basis: The processing is necessary for our legitimate interest in providing services (legitimate interest)
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Personal data: Name, email, and any other personal data you choose to share with our customer support
Purpose: Provide customer support
Legal basis: The processing is necessary for our legitimate interest in providing customer support at request (legitimate interest)
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Personal data: System error logs, complaints and support inquiries
Purpose: To ensure technical functionality
Legal basis: The processing is necessary for our legitimate interest in providing services (legitimate interest)
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Personal data: Name, email, information about your purchases
Purpose: To fulfil legal requirements, e.g. accounting requirements, legislation regarding returns, accounting, and tax
Legal basis: The processing is necessary for compliance with our legal obligations
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Personal data: Name, email, information about your purchases
Purpose: Protect our legal interests, e.g. in case of non-payment
Legal basis: The processing is necessary for our legitimate interest in protecting our legal interests, e.g. to receive payment (legitimate interest)
Personal data: Name, email
Purpose: To enable marketing and communication about our brand and services
Legal basis: The processing is necessary for our legitimate interest to advertise our brand, and services (legitimate interest)
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Personal data: Name, email
Purpose: To share your personal data with partners to enable their marketing and communication about their brand and services
Legal basis: Consent
FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
We regularly review our storage of personal data to delete or anonymise it when it is no longer necessary for the purposes for which it was collected. Your personal data may also be retained for other reasons after you have ended your use of our services, such as fulfilling our remaining contractual or legal obligations, refunds or addressing legal claims related to our relationship with you. For more information on our retention periods, please contact us. You may find our contact information in the "Contact Information" section below.
WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We do not disclose personal data to third parties, except when necessary to fulfil a legal obligation or to fulfil the purposes for which we process your personal data.
Situations when your personal data may be disclosed to third parties are listed in the table below.
Third party
Suppliers and partners
We may disclose your personal data to suppliers and/or partners, if the suppliers and/or partners need your personal data to fulfil their undertakings toward us, e.g. cloud service providers, support, email delivery, marketing services, and analytics tools
Authorities
Personal data may be disclosed to authorities when necessary for compliance with our legal obligations
Sale
If we intend to transfer all or part of our business, personal data may be disclosed to a potential buyer
TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
We may transfer your personal data outside the EU/EEA. When we transfer personal data to a country outside the EU/EEA, we will take necessary measures to ensure that the personal data is processed in a secure manner by applying an appropriate safeguard, e.g. the EU Commission’s standard contractual clauses. You have the right to obtain a copy of the standard contractual clauses by contacting us.
YOUR RIGHTS
A summary of the rights you have as a data subject under the GDPR follows below.
Right to withdraw your consent
When the processing of your personal data is based on your consent as a legal basis, you have the right to withdraw your consent at any time by contacting us via the contact information listed at the bottom of this privacy policy.
Right of access
You have the right to receive information about whether we process personal data about you and in such cases receive a copy of the personal data including information on the purposes of the processing, categories of personal data processed, categories of recipients of the personal data, retention periods, your rights regarding the processing, the existence of automated decision-making (including profiling), information on the appropriate safeguards relating to the transfer of your personal data to countries outside the EU/EEA and, if the personal data has not been collected from you, from where the data is collected.
Right to rectification
If the personal data we process about you is inaccurate, incomplete or outdated, you have the right to ask us to rectify or complete such personal data without undue delay.
Right to be forgotten
You often have the right to request deletion of your personal data without undue delay. Such is the case when (i) the personal data is no longer necessary for the purposes for which they were processed, (ii) you withdraw your consent and there is no other legal basis for the processing, (iii) you have objected to the processing of your personal data for direct marketing purposes or to processing based on legitimate interest as legal basis and we cannot show definitive reasons for the processing which outweigh your interests, rights and freedoms, (iv) the processing does not take place to establish, exercise or defend legal claims, (v) the personal data has been unlawfully processed or (vi) the personal data has to be erased for compliance with a legal obligation.
Right to object
You have the right to object at any time to the processing of personal data based on legitimate interest as legal basis, including e.g. profiling. In addition, you always have the right to object to the processing of your personal data for direct marketing purposes. We will then cease to process the personal data, unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing takes place for the establishment, exercise or defense of legal claims.
Right to restriction of processing
Under certain circumstances you have the right to request that we restrict the processing of your personal data. Such is the case when (i) you consider that the personal data is not correct and you are awaiting our verification of the accuracy of the personal data, (ii) the processing is unlawful and you, instead of deleting the personal data, wish the processing to be restricted, (iii) we no longer need the personal data for the purposes of the processing but you need them to establish, exercise or defend legal claims or (iv) when you have objected to processing based on a legitimate interest and you are waiting for a verification on whether our legitimate reasons outweigh yours.
Right to data portability
When personal data you have provided to us is processed by automated means and based on your consent or on a contract with you as legal basis, you have the right to obtain your personal data in a commonly used and machine-readable format and request that such personal data is transmitted to another controller.
Right to lodge complaints
You have the right to file complaints regarding our processing of your personal data with the Swedish Authority for Privacy Protection (Sw. Integritetsskyddsmyndigheten), Box 8114, SE-104 20 Stockholm.
COOKIES
We use cookies and other similar tracking technologies to help make our websites functional by enabling certain functions, to improve the website and send better and more personalised marketing. We use cookies in accordance with this privacy policy and our cookie policy, see link to Cookie Policy.
CHANGES TO THIS POLICY
We reserve the right to change this privacy policy at any time. In the event of changes to this privacy policy, we will publish the amended privacy policy on this site with information on when the changes will come into effect. Further, we may also notify amendments by other appropriate means.
CONTACT INFORMATION
Do not hesitate to contact us if you have any questions about this privacy policy, the processing of your personal data or if you wish to exercise your rights under this privacy policy or applicable legislation.
Imagien AB
Reg.no: 559265-9006
Postal address: Saltmätargatan 7, 113 59 Stockholm, Sweden
Email: support@imagien.com