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Request a Refund

Our Refund Policy

Updated over 3 months ago

We want you to love your experience! However, if something goes wrong, here’s how refunds work:

You’re Covered If:

  • A tech glitch stops you from experiencing your show, and support can’t fix it

  • You bought a ticket by accident or changed your mind before starting the show - tell us within 30 days & don’t hit play

  • Your device isn't supported, check out our supported devices

No Refunds If:

  • You change your mind after hitting play

  • You don’t like the show

  • You wait longer than 30 days to request a refund

Need a Refund?

To submit a refund request, click the icon in the bottom right corner, click 'request a refund' under Create a Ticket and complete the form.

You will receive a confirmation with a support ticket tracking number and should receive your refund within 7-10 business days.

NOTE: If you are viewing this article in the messenger launcher, please open the article in the web browser to access refund ticket links.

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