Errors with Smart TVs
If you can find the app in your smart TV store but you're having difficulty with downloading it, this guide can help!
Start by trying some common troubleshooting steps:
Restart TV (hold power on remote until it restarts if you can)
Restart Wi-Fi router
Clear your cache (instruction per device time found below)
Make sure you're up to date with all software updates
Try again to install or delete and re-install the app
Sony Smart TVs (Android TV / Google TV)
Sony Smart TVs (Android TV / Google TV)
Common Errors:
❌ "App not installed" / Stuck on downloading
🔁 App crashing or freezing
⚠️ Playback errors or black screen
Troubleshooting:
Restart TV and Wi-Fi router
Go to Settings > Apps > See all apps > [App] > Clear cache & data
Check for firmware updates: Settings > Device Preferences > About > System Update
Reinstall the app from the Google Play Store
Samsung Smart TVs (Tizen OS)
Samsung Smart TVs (Tizen OS)
Common Errors:
⚠️ “Smart Hub is being updated” error
❌ App not loading or greyed out
🔄 Infinite loading spinner
Troubleshooting:
Power cycle (hold power on remote until it restarts)
Reset Smart Hub: Settings > Support > Self Diagnosis > Reset Smart Hub
Update firmware: Settings > Support > Software Update
Reinstall the app from the Samsung App Store
LG Smart TVs (web OS)
LG Smart TVs (web OS)
Common Errors:
⏳ App install stuck at 0%
❌ App won't launch or shows "Unavailable"
🌀 Stream buffering or skipping
Troubleshooting:
Restart TV and internet
Settings > General > About This TV > Check for updates
Delete and reinstall app
Adjust DNS to 8.8.8.8 (optional advanced fix): Settings > Network > Wi-Fi > Edit
Philips Smart TVs (Android TV)
Philips Smart TVs (Android TV)
Common Errors:
⚠️ App crashes or won't open
❌ “Playback unavailable” messages
🕳 Black screen during stream
Troubleshooting:
Settings > Apps > Clear app cache & data
Reinstall via Google Play Store
Update firmware: Settings > Device Preferences > About > System Update
Try restarting with power cord unplugged for 1 min
Errors with Streaming Devices
Start by trying some common troubleshooting steps:
Ensure both devices are on the same Wi-Fi
Restart Streaming Device or perform factory reset if necessary
Clear your cache (instruction per device time found below)
Make sure you're up to date with all app and software updates
Try again to install or delete and re-install the app
Google Chromecast
Google Chromecast
Common Errors:
❌ Casting fails / device not found
🔄 Buffering / slow stream
⚠️ “Source not supported”
Troubleshooting:
Ensure both devices are on the same Wi-Fi
Restart Chromecast: Settings > System > Restart
Clear app data from Google TV Settings > Apps
Reinstall streaming app
Factory reset (if needed): Hold button on Chromecast > Wait for light flash
Apple TV
Apple TV
Common Errors:
🚫 "Content not available" or DRM error
❌ App crashing
🔇 No sound or sync issues
Troubleshooting:
Settings > System > Restart
Check app updates via App Store > Purchased
Check firmware: Settings > System > Software Updates
Adjust audio: Settings > Video and Audio > Audio Format
Amazon Fire TV / Fire Stick
Amazon Fire TV / Fire Stick
Common Errors:
❌ Apps not opening or stuck loading
⚠️ “App not responding” / black screen
🌀 Stream lags or buffers endlessly
Troubleshooting:
Restart: Settings > My Fire TV > Restart
Force stop + clear cache: Settings > Applications > Manage Installed Apps
Reinstall app
Update firmware: Settings > My Fire TV > About > Check for Updates
Pro Tips (Applies to All Devices)
Stable internet is critical — test speed (min 5 Mbps, 10+ Mbps recommended for HD)
Try the same app on a different device to isolate issues
Clear cache/data regularly if the app allows
Restart both TV/device and router to resolve most temporary glitches
Change DNS to 8.8.8.8 or 1.1.1.1 for more reliable connections (advanced)